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What's With the Sucker?

tootsie-roll-pops-300x202When my wife and I started up this part of our company 20 years ago, the two of us did it all – orders, receiving, warehousing, billing, packing and shipping. In the middle of a long workday, my wife unwrapped a Tootsie Pop. I asked for one myself, thinking a little sugar fix would help get me through the afternoon. While we were working and enjoying our suckers, my wife got a bright idea – what if we snuck a few Tootsie Pops into the tube that holds the fabric, for our customers to enjoy?

I wasn’t convinced. It would be a waste of money, and some customers might not appreciate the candy or even find it. We argued back and forth for a few days, and then my wife did what she wanted to do and didn’t bother to tell me.

A week later, I was taking phone orders and a customer, before hanging up, said, “I want to thank you for putting those Tootsie Pops in the fabric tube. You just made a very miserable day turn great and put a smile on everyone’s face in the workroom.”

I started to stammer and stutter, and then said, “My pleasure.”

Well, the rest is history, and we now spend $12,000 each year on Tootsie Pops to brighten everyone’s day. Our customers love getting them, and some of the stories I’ve heard about those suckers would have you falling on the floor, laughing.

The moral of the story? Do what your wife tells you and don’t fight the system!

Ralph

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Call us at 1-800-450-9368

Dallas, TX

"I want to say how helpful and nice your staff is when I call in my orders. It is so nice to not talk to an answering machine and actually speak to real people."

Seattle, WA

"Thank you for the great money-saving specials and the special shipping allowances. You help all of us to be able to survive in this crazy economy."

Framingham, MA

"I need to tell you that when my grandchildren see your bolts of lining, they immediately grab them and take them down to my workroom for me so I can open them up and give them the tootsie pops.  Thank you for helping my back!"

Cincinatti, OH

"I want to know how it is that I can call you at three o’clock in the afternoon, and the lining is on my door step at 10:00 the next morning…..amazing!"

San Francisco, CA

"I need to ask you a favor. When you send our lining, can you put three tootsie pops in each bolt? I have three sewers and when there are only two tootsie pops, I have to play referee in the workroom! Just a note, I like cherry:)"

Naples, FL

"I want to say, we appreciate your lining, your pricing, your service, and especially you.  Thank you for all you do for us."

Charlotte, NC

"I love when the owner of a company answers his own phone and actually helps me decide which lining that I need for a specific job. Please do not take away that perk."

Tucsan, AZ

"Your selection of blackout linings is second to none and they are always at the best price.  Keep it that way!"

Louisville, KY

"I just wanted to let you know how nice the suckers are. My husband has the chore of moving the large, heavy bolts of lining around. We get your lining for each designer we work for so we get many bolts for each. It is Ken’s treat to get a sucker once the bolt is delivered down to the workroom. Those of us working in the workroom also enjoy them very much. Your company is special in this way. I always recommend you."

Wakefield, RI

"Angels is a family owned and operated business and is my only choice for any of my lining needs. Their sales and special offers are unbeatable and they go out of their way to make sure their customers are happy. I could go on and on but didn’t think you wanted to read a book...lol!" ~ Nicole